Questions about Trim? Maybe we have already answered it.
Questions about Trim?
Maybe we have already answered it.
Can’t find your question in the list?
Getting Started
How do I sign up as a stylist?
Download the Trim Pro app and complete the application process. Our team will review your application and notify you of your status.
How do I sign up as a stylist?
Download the Trim Pro app and complete the application process. Our team will review your application and notify you of your status.
What are the requirements to join Trim as a stylist?
You must have a valid cosmetology license, a professional portfolio, and pass a background check.
What are the requirements to join Trim as a stylist?
You must have a valid cosmetology license, a professional portfolio, and pass a background check.
How long does the application process take?
The application process typically takes 1-2 weeks, depending on the volume of applications.
How long does the application process take?
The application process typically takes 1-2 weeks, depending on the volume of applications.
Setting Up Your Storefront
How do I set up my storefront?
Follow the prompts to complete your profile, including adding photos and setting your availability.
How do I set up my storefront?
Follow the prompts to complete your profile, including adding photos and setting your availability.
Can I upload photos of my work?
Yes, you can either connect your Instagram account or upload photos of your work to showcase your skills to potential clients.
Can I upload photos of my work?
Yes, you can either connect your Instagram account or upload photos of your work to showcase your skills to potential clients.
How do I set my availability?
You can set and adjust your availability in the Trim Pro app under the “My Storefront” section.
How do I set my availability?
You can set and adjust your availability in the Trim Pro app under the “My Storefront” section.
Earnings and Payments
How do I get paid?
Payments are processed through Stripe and are deposited directly into your bank account.
How do I get paid?
Payments are processed through Stripe and are deposited directly into your bank account.
Are there any fees or commissions?
Trim does not take any commission from your earnings. You keep 100% of what you make.
Are there any fees or commissions?
Trim does not take any commission from your earnings. You keep 100% of what you make.
How do I set my rates?
You can set your own rates for the services you offer in the Trim Pro app.
How do I set my rates?
You can set your own rates for the services you offer in the Trim Pro app.
Booking Management
How do I manage my bookings?
You can see all your bookings in the Trim Pro app under the “My Schedule” section.
How do I manage my bookings?
You can see all your bookings in the Trim Pro app under the “My Schedule” section.
What if a client cancels?
If a client cancels, you will be notified through the app. Our cancellation policy ensures you are compensated for last-minute cancellations.
What if a client cancels?
If a client cancels, you will be notified through the app. Our cancellation policy ensures you are compensated for last-minute cancellations.
Safety and Policies
What safety measures should I follow?
Follow all recommended hygiene practices, including wearing masks and sanitizing equipment.
What safety measures should I follow?
Follow all recommended hygiene practices, including wearing masks and sanitizing equipment.
What are Trim's policies on cancellations and refunds?
Our policies are designed to protect both clients and stylists. You can review them in the app under “Independent Contractor Agreement.”
What are Trim's policies on cancellations and refunds?
Our policies are designed to protect both clients and stylists. You can review them in the app under “Independent Contractor Agreement.”
How does Trim handle disputes with clients?
Report any disputes through the app. Our support team will mediate and help resolve the issue.
How does Trim handle disputes with clients?
Report any disputes through the app. Our support team will mediate and help resolve the issue.
Promoting Your Services
How can I attract more clients?
Maintain an updated profile with high-quality photos, positive reviews, and competitive rates.
How can I attract more clients?
Maintain an updated profile with high-quality photos, positive reviews, and competitive rates.
Can I offer promotions or discounts?
Yes, you can create and manage promotions in the Trim Pro app to attract more clients.
Can I offer promotions or discounts?
Yes, you can create and manage promotions in the Trim Pro app to attract more clients.
How do I share my Trim storefront link?
You can copy and share your Trim storefront link directly from the Trim Pro app.
How do I share my Trim storefront link?
You can copy and share your Trim storefront link directly from the Trim Pro app.
Professional Development
Can I get feedback from clients?
Yes, clients can leave reviews after their appointment, which you can view in the app.
Can I get feedback from clients?
Yes, clients can leave reviews after their appointment, which you can view in the app.
How can I improve my rating on Trim?
Provide excellent service, be punctual, and maintain a professional demeanor to receive positive reviews.
How can I improve my rating on Trim?
Provide excellent service, be punctual, and maintain a professional demeanor to receive positive reviews.
Support and Community
Who can I contact for help?
Contact our support team through the app or via email at support@trim.com.
Who can I contact for help?
Contact our support team through the app or via email at support@trim.com.
How do I provide feedback to Trim?
Submit your feedback through the app or contact our support team directly.
How do I provide feedback to Trim?
Submit your feedback through the app or contact our support team directly.
Trim © 2024
Trim © 2024
Trim © 2024