Questions about Trim? Maybe we have already answered it.
Questions about Trim?
Maybe we have already answered it.
Can’t find your question in the list?
General Information
What is Trim?
Trim is an on-demand hairstyling service that brings professional stylists directly to your home, office, or any location of your choice. Simply book through our app and enjoy a haircut or styling session at your convenience.
What is Trim?
Trim is an on-demand hairstyling service that brings professional stylists directly to your home, office, or any location of your choice. Simply book through our app and enjoy a haircut or styling session at your convenience.
How does Trim work?
Trim connects you with skilled, vetted hairstylists who come to your location. Choose your service, book a stylist, and they will arrive at your specified time and place.
How does Trim work?
Trim connects you with skilled, vetted hairstylists who come to your location. Choose your service, book a stylist, and they will arrive at your specified time and place.
Is Trim available in my area?
Trim is currently available in Tampa, FL. More cities are coming soon! Check our app or website to see if we’re available in your area.
Is Trim available in my area?
Trim is currently available in Tampa, FL. More cities are coming soon! Check our app or website to see if we’re available in your area.
Booking a Stylist
How do I book a stylist?
Download the Trim app, create an account, select your desired service, choose a stylist, and book a time that works for you.
How do I book a stylist?
Download the Trim app, create an account, select your desired service, choose a stylist, and book a time that works for you.
What does the stylist bring to my house? Do I need to provide anything?
There is zero prep work you need to do ahead of your haircut other than deciding where you want your stylist to set up! Your stylist will bring everything needed to give you a top-notch cut including a chair, mat for the floor, mirror, supplies, and broom to clean up.
What does the stylist bring to my house? Do I need to provide anything?
There is zero prep work you need to do ahead of your haircut other than deciding where you want your stylist to set up! Your stylist will bring everything needed to give you a top-notch cut including a chair, mat for the floor, mirror, supplies, and broom to clean up.
How far in advance can I book a service?
You can book a service as far in advance as our stylists’ availability allows, or even for the same day if slots are available.
How far in advance can I book a service?
You can book a service as far in advance as our stylists’ availability allows, or even for the same day if slots are available.
Services Offered
What services are available through Trim?
We offer a wide range of services including haircuts, styling, and special occasion looks for men, women, and children.
What services are available through Trim?
We offer a wide range of services including haircuts, styling, and special occasion looks for men, women, and children.
Can I book services for multiple people at the same time?
Yes, you can book services for multiple people by selecting the appropriate options in the app.
Can I book services for multiple people at the same time?
Yes, you can book services for multiple people by selecting the appropriate options in the app.
Are there any services not offered by Trim?
Currently, we do not offer chemical treatments such as coloring or perming. Check our app for a full list of services.
Are there any services not offered by Trim?
Currently, we do not offer chemical treatments such as coloring or perming. Check our app for a full list of services.
Payment and Pricing
How much does a service cost?
Pricing varies based on the service and stylist. All prices are displayed in the app before you confirm your booking.
How much does a service cost?
Pricing varies based on the service and stylist. All prices are displayed in the app before you confirm your booking.
What payment methods are accepted?
We accept all major credit and debit cards through our secure payment system.
What payment methods are accepted?
We accept all major credit and debit cards through our secure payment system.
Are there any discounts or promotions available?
We frequently offer promotions and discounts. Check our app or follow us on social media to stay updated.
Are there any discounts or promotions available?
We frequently offer promotions and discounts. Check our app or follow us on social media to stay updated.
Safety and Trust
Are the stylists background-checked?
Yes, all our stylists undergo a thorough background check to ensure your safety.
Are the stylists background-checked?
Yes, all our stylists undergo a thorough background check to ensure your safety.
What COVID-19 safety measures are in place?
Our stylists follow strict hygiene protocols, including wearing masks and sanitizing equipment between appointments.
What COVID-19 safety measures are in place?
Our stylists follow strict hygiene protocols, including wearing masks and sanitizing equipment between appointments.
What if I have an issue with my stylist?
If you encounter any issues, please contact our customer support through the app and we will address your concerns promptly.
What if I have an issue with my stylist?
If you encounter any issues, please contact our customer support through the app and we will address your concerns promptly.
Cancellations and Rescheduling
How do I cancel or reschedule a booking?
You can cancel or reschedule your booking through the app under the “My Trims” section.
How do I cancel or reschedule a booking?
You can cancel or reschedule your booking through the app under the “My Trims” section.
Will I be charged for a cancellation?
Our cancellation policy is outlined in the app. Fees may apply if you cancel within a certain time frame.
Will I be charged for a cancellation?
Our cancellation policy is outlined in the app. Fees may apply if you cancel within a certain time frame.
How far in advance do I need to cancel or reschedule?
You can cancel or reschedule up to 24 hours before your appointment without incurring a fee.
How far in advance do I need to cancel or reschedule?
You can cancel or reschedule up to 24 hours before your appointment without incurring a fee.
Account and Profile
How do I create an account?
Download the Trim app and follow the on-screen instructions to create your account.
How do I create an account?
Download the Trim app and follow the on-screen instructions to create your account.
How do I update my personal information?
You can update your personal information in the app under the “My Profile” section.
How do I update my personal information?
You can update your personal information in the app under the “My Profile” section.
How do I delete my account?
If you wish to delete your account, you can do it under the “My Profile” section.
How do I delete my account?
If you wish to delete your account, you can do it under the “My Profile” section.
Technical Support
What should I do if I encounter an issue with the app?
First, try restarting the app or your device. If the issue persists, contact our support team through the app.
What should I do if I encounter an issue with the app?
First, try restarting the app or your device. If the issue persists, contact our support team through the app.
How do I report a bug or technical problem?
You can report any technical issues through the “Support” section in the app.
How do I report a bug or technical problem?
You can report any technical issues through the “Support” section in the app.
Who can I contact for further support?
Our support team is available through the app’s help section or via email at support@trim.com.
Who can I contact for further support?
Our support team is available through the app’s help section or via email at support@trim.com.
Trim © 2024
Trim © 2024
Trim © 2024